Terms of service

TERMS OF SERVICE

Welcome to 9ZERO3 LLC! The terms “we”, “us” and “our” refer to 9ZERO3 LLC. 9ZERO3 LLC operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). 9ZERO3 LLC is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You are responsible for providing correct, current, and complete information for all transactions. You are solely responsible for maintaining the security of your account credentials and for all account activity.

SECTION 2 - OUR PRODUCTS

We make every effort to provide an accurate representation of our fragrances. However, product appearance may differ based on your device settings. We do not warrant that the quality of products will meet your expectations or be identical to digital renderings. Descriptions and pricing are subject to change without notice at our sole discretion.

SECTION 3 - ORDERS AND REFUND POLICY

When you place an order, you are making an offer to purchase. 9ZERO3 LLC reserves the right to decline any order for any reason.

Refunds and Returns: Your purchases are subject to return or exchange solely in accordance with our Refund Policy:

Eligibility: Returns are only accepted for items that are unopened, factory-sealed, and in their original packaging.
Timeframe: You must initiate a return within 30 calendar days of the purchase date.
Verification: The barcode on the returned unit must match the specific barcode and batch recorded at the time of sale.
Shipping: The customer is responsible for all return shipping costs and assumes the risk of loss or damage during transit.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You represent and warrant that you are authorized to use the payment method provided and will pay all charges incurred, including shipping and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays caused by carriers, customs, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content included in the Services, such as text, graphics, logos, and images, is the property of 9ZERO3 LLC or its content suppliers and protected by international copyright laws. You may use the Services for personal, non-commercial use only.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor nor have any control over. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

9ZERO3 LLC is powered by Shopify. You acknowledge and agree that Shopify is not responsible for any aspect of sales between you and 9ZERO3 LLC, including any injury, damage, or loss resulting from purchased products.

SECTION 10 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy and, where applicable, Shopify’s Privacy Policy.

SECTION 11 - FEEDBACK

If you send us creative ideas, suggestions, or reviews, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and distribute such feedback for any purpose, including commercial use.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, and availability, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon our intellectual property rights; (d) to harass, abuse, or insult based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; or (e) to upload or transmit viruses or any other type of malicious code.

SECTION 14 - TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. We may terminate this agreement at any time without notice if you fail to comply with any term or provision of these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

9ZERO3 LLC does not guarantee that your use of our service will be uninterrupted or error-free. TO THE FULLEST EXTENT PROVIDED BY LAW, 9ZERO3 LLC SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless 9ZERO3 LLC, Shopify, and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 17 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas, United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@9zero3.com.

9ZERO3, LLC Store: 9ZERO3 Fragrances

Phone: (903) 249-8895

Email: info@9zero3.com

PRIVACY POLICY

Effective Date: February 20, 2026

This Privacy Policy describes how 9ZERO3, LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 9ZERO3 Fragrances (the "Store").

1. Information We Collect

When you visit the Store, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Device Information: Version of web browser, IP address, time zone, cookie information, and interaction data.

2. How We Use Your Personal Information

We use your personal information to provide our services, including: offering products for sale, processing payments, shipping and fulfillment of orders, and keeping you informed of new products or offers.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services. For example, we use Shopify to power our online store. We may also share information to comply with laws or protect our rights.

4. Your Rights

Depending on your location, you may have the right to access the Personal Information we hold about you, to port it to a new service, or to ask that your Personal Information be corrected, updated, or erased.

5. Cookies

We use cookies to improve your browsing experience and provide our services. You can control and manage cookies through your browser settings.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Contact

For more information about our privacy practices, please contact us: